Request account or data deletion
Clarity With Jadivan, LLC provides Clarity RoutineStar. Caregivers can request deletion of their account and associated personal information, or separately ask for deletion of a child profile they are authorized to manage.
How to request deletion
- Email contact@circle.jadivan.com with the subject “Clarity RoutineStar deletion request.”
- Include the email address on the caregiver account and say whether you are requesting caregiver-account deletion, child-profile deletion, or both.
- For a child-profile request, include the child display name and enough information for us to verify that you are authorized to request it.
Do not email passwords, six-digit caregiver override codes, pairing codes, or photographs. We will verify the request before making changes and contact you if more information is needed.
What deletion means
- Deleting a caregiver account removes that person’s account and access to child profiles. It does not automatically delete a profile that remains shared with other authorized caregivers.
- A child-profile deletion request removes the profile and associated routines, images, activity, and reward information when the requester is authorized to make that decision.
- Limited security, audit, or legally required records may be retained where necessary. Copies in backups and operational logs may remain until those provider systems complete their retention cycle.
We will review verified requests as soon as reasonably possible and tell you if any information must be retained. There is no charge to submit a request.